Refund Policy

This policy explains the refund approach for BeSofty purchases. Product-specific refund terms, marketplace rules, or written agreements may apply in addition, but never reduce the minimum protections described here.

Last updated: July 14, 2026

14-Day Money-Back Guarantee

You may request a full refund within 14 days of your purchase date for any BeSofty product purchased through our website. No specific reason is required. This 14-day guarantee applies to first-time subscription payments and one-time digital purchases.

Payments and Merchant of Record

Online payments are processed by Paddle, our merchant of record. Refunds are issued through Paddle in line with our 14-day policy and Paddle's Buyer Terms. Paddle may appear on your card or bank statement.

Subscriptions

You can cancel future renewals at any time through the product, marketplace, or billing portal, and access remains available through the end of the paid period. First-time subscription charges are eligible for a full refund within 14 days of purchase. Renewal charges after the first billing period are non-refundable once the new period has begun, except where required by law.

One-Time Purchases

One-time digital purchases are eligible for a full refund within 14 days of the purchase date. After 14 days, refunds may still be reviewed case by case for a duplicate charge, billing error, non-delivery, or a material technical issue that prevents reasonable use of the product.

Marketplace Purchases

Some products may be sold through third-party marketplaces, app stores, or payment platforms. Refunds for those purchases follow the marketplace or payment provider's rules, which may offer their own refund window.

Non-Refundable Items

Outside the 14-day window, and unless a product-specific policy or written agreement says otherwise, setup work, custom development, consulting, completed services, and charges for billing periods already used may be non-refundable.

How to Request a Refund

Send refund requests to hello@besofty.com with the product name, purchase email, order ID or invoice number, purchase date, and a short explanation of the issue.

Review Timeline

Refund requests made within the 14-day window are approved promptly. Once approved, funds are returned to your original payment method; the exact timing depends on Paddle, your card network, or bank, and is typically within 5–10 business days.

Abuse and Fraud

We may decline refund requests that appear fraudulent, abusive, inconsistent with the applicable product terms, or connected to violations of our terms of service.

Contact

Questions about this Refund Policy can be sent to hello@besofty.com.